Business Intelligence Systems: Assessing the benefits of business intelligence use within an organization

The Business Intelligence (BI) systems are increasingly becoming an important piece of the puzzle for the success of organizations. That being so, it is important to acknowledge the benefits that can be obtained from the use of such systems. Furthermore, for those who hesitate in investing in BI systems this research presents how the organizations operating in different business fields are using the BI systems in practice as a part of their business operations. In order to carry out such overview, the authors of this master thesis have based their study on a previous research that proposed a limited number of benefits and their grouping into four categories based on mathematical calculations. Subsequently, the authors are doing qualitative research on the use of BI systems and the benefits that can be achieved from its use on an organizational level. Furthermore, the findings from the research are presented in the context of interpretation of how the BI systems function in organizations, as well as assessments on obtaining the proposed benefits from the use of such systems. Finally, the authors are discussing their observations and impressions regarding the empirical results obtained through means of qualitative research method